Chadwell Heath Flower Delivery Terms: Orders, Payments & Conditions

Terms & Conditions for Ordering Flowers Online from Chadwell Heath Flowers

Introduction

Welcome to Chadwell Heath Flowers. These Terms & Conditions ("Terms") set out the agreement between you, the customer, and Chadwell Heath Flowers for any online flower delivery purchases made through our website. Please read these Terms carefully before placing an order, as they apply to all transactions in Chadwell Heath and the surrounding areas.

By placing an order with Chadwell Heath Flowers, you confirm that you accept and agree to comply with these Terms. If you do not agree, you must not use our online flower delivery service.

Applicability

These Terms are applicable to all customers ordering flower products for delivery in Chadwell Heath and neighbouring regions. If you access our website or services from outside these areas, delivery may not be available. We reserve the right to modify these Terms at any time. Changes will take effect on posting to our website. It is your responsibility to check the Terms regularly.

Order Process

Product Selection: To make an order, browse our online selection of floral arrangements, bouquets, and gifts. Each product listing includes images and descriptions to help guide your decision.

Placing Your Order: To place an order, add your preferred products to the cart, proceed to checkout, and provide the requested information including delivery address, delivery date, recipient details, and personalised message if desired. Ensure all information supplied is accurate and complete to avoid any delivery delays or issues.

Order Confirmation: After completing the checkout process, you will receive an electronic confirmation summarising your order details. This is an acknowledgement that your order has been received, not a guarantee that your order can be fulfilled as requested. We reserve the right to refuse or cancel any order prior to dispatch, for example, if the product becomes unavailable, or there are issues with payment or delivery details. Should this occur, you will be informed and any payment already taken will be refunded.

Substitution Policy: On occasion, certain flowers or packaging may be unavailable due to seasonal variations or supply circumstances. In this event, we will substitute with items of equal or greater value and similar appearance, while striving to retain the style, colour, and overall theme of the arrangement. We aim to contact you if a major substitution is necessary, but this may not always be possible during busy periods.

Payments

Payment Methods: Payment for online orders must be made in full at the point of purchase. We accept a range of secure payment methods including major debit and credit cards. Other payment options, if available, will be shown at the checkout stage.

Pricing: All prices displayed are in GBP (£) and include applicable VAT where relevant. Delivery charges and any additional services will be clearly itemised before completing your order.

Payment Security: Chadwell Heath Flowers uses industry-standard security measures to safeguard your payment and personal information during online transactions. We do not store your full payment details on our systems.

Failed Payments: If payment is declined or not received, your order will not be processed or delivered. It is your responsibility to ensure your payment details are correct and that sufficient funds or credit are available.

Delivery & Service Availability

Service Area: We provide flower delivery throughout Chadwell Heath and its surrounding areas. If you have any uncertainty about our delivery boundaries, please check this before placing your order.

Delivery Dates & Times: You can request a preferred delivery date at checkout. While we make every effort to fulfil deliveries on your chosen day, delivery is subject to availability and prevailing conditions. We do not guarantee delivery at an exact time. If an event outside our control affects delivery (e.g., severe weather, traffic, or other disruptions), we will contact you as soon as possible to make alternative arrangements.

Recipient Details: It is your responsibility to provide accurate recipient information. Should delivery be unsuccessful due to incorrect or incomplete addresses, we may not be able to redeliver. Additional fees may apply for rearranged deliveries. Where possible, we will attempt to leave flowers with a neighbour or in a secure location if no one is present at the address (this is at the discretion of the delivery driver).

Non-Delivery: If, for any reason, we are unable to deliver your order or substitute items, our liability is limited to the price paid for the undelivered items, covering only the direct cost of the products and delivery fees.

Cancellations & Amendments

Order Cancellations: You may cancel your order by contacting us as soon as possible. Orders can be cancelled or amended up until floral preparation begins, which is typically 24 hours prior to delivery. Cancellation requests made less than 24 hours before the intended delivery date may not be possible if your order has already been prepared or dispatched. In these cases, the full charge will apply.

Refunds: If you validly cancel your order before preparation begins, a full refund will be issued using your original payment method. If we are unable to provide a requested product or to deliver as agreed, you will also receive a full refund or be offered an alternative arrangement.

Amending Orders: Requests to amend orders (such as changing delivery address, date, or recipient details) will be accommodated wherever possible if received in good time. We cannot guarantee amendments made at short notice, especially within 24 hours of the scheduled delivery.

Cooling-Off Period: The cooling-off period provided by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to perishable goods, including flowers. This means you do not have standard cancellation rights on most floral orders once the order has been prepared or dispatched.

Product Quality & Returns

Freshness & Quality: We take pride in delivering fresh, high-quality flowers and arrangements. Flowers are perishable and natural items. Variations in colour, size, or floral variety may occur and are not grounds for complaints unless the overall standard or value falls short of what was described.

Damaged or Incorrect Deliveries: In the unlikely event your flowers arrive damaged, are missing, or significantly differ from your order, please contact us as soon as possible (ideally within 24 hours of delivery) so we can investigate and offer a suitable remedy, which may include a replacement or refund. We may request photographic evidence to assist in resolving issues swiftly.

Returns: Due to the nature of the products, returns of fresh flowers are not generally accepted unless the items are faulty or incorrect. Non-perishable items may be returned in accordance with standard consumer rights.

Liability

Our liability to you is limited to the value of the goods and delivery fees purchased through our website. Chadwell Heath Flowers is not liable for any indirect or consequential losses related to your purchase or use of our online flower delivery services. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation.

Should you provide incorrect or incomplete delivery information, or the recipient is unavailable at the delivery address, Chadwell Heath Flowers accepts no responsibility for delayed or failed deliveries.

Intellectual Property

All content, images, logos, and branding displayed on our website are the property of Chadwell Heath Flowers or their respective owners and may not be used, copied, or reproduced without express permission.

Privacy

Personal information provided to us in the course of placing orders will be processed in accordance with our privacy policy and in compliance with UK data protection regulations. We only use your information for the purposes of fulfilling orders, communicating with you, and improving our services.

Events Beyond Our Control

Chadwell Heath Flowers is not responsible for delays or non-delivery caused by events outside our reasonable control, such as strikes, natural disasters, disruption to transport, or severe weather conditions. In such cases, we will do our best to notify you and provide alternatives wherever possible.

Governing Law & Jurisdiction

These Terms & Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Contact & Customer Service

For queries about these Terms & Conditions, or to discuss an order, please refer to our Contact page for up-to-date details on how to reach our team. We aim to resolve all complaints quickly and fairly, keeping you updated at every step.

Final Note

Chadwell Heath Flowers looks forward to bringing fresh, beautiful floral arrangements to customers across Chadwell Heath and the surrounding areas. Thank you for reading and accepting our Terms & Conditions.