Returns, Refunds & Complaints Information
Our Fresh Flowers Guarantee
At Chadwell Heath Flowers, we take pride in providing the freshest and most beautiful floral arrangements in Chadwell Heath. Whether you are sending flowers to a loved one or decorating your business premises, our local team is committed to exceeding your expectations. Every bouquet is hand-crafted and promptly delivered the same day or next day, ensuring maximum freshness upon arrival. We guarantee that all flowers will arrive in peak condition and remain fresh for a minimum of 5 days with proper care.
Damaged-on-Arrival Policy
We understand that sometimes deliveries do not go as planned. Should your flowers arrive damaged or significantly wilted, please notify us within 24 hours of receipt. Our team may request a photo of the flowers as they were received. This helps us assess the damage and improve our service. Upon confirmation, we’ll offer a replacement as soon as possible, or arrange a full refund based on your preference. Our priority is ensuring you receive only the finest quality flowers from our Chadwell Heath shop.
Freshness Window and Quality Assurance
Your satisfaction is at the heart of everything we do. As your trusted local florist, we guarantee that your bouquet will remain vibrant and fresh for at least 5 days after delivery if kept in fresh water and away from direct sunlight and heat sources. Should your flowers noticeably deteriorate within this period despite following our care instructions, please contact us immediately. We will investigate and offer either a replacement or refund under our freshness promise.
Refund and Replacement Options
If you experience any dissatisfaction with your flower order due to quality issues, damage upon arrival, or incorrect items received, we are happy to provide the following options:
- Replacement: A new bouquet will be prepared and delivered to you at no additional cost, as soon as possible.
- Refund: A full or partial refund will be processed to your original payment method, depending on the nature of the complaint.
We aim to resolve all quality concerns within two working days of notification. Please supply any requested information, such as photos or order details, to help us serve you swiftly and efficiently.
Complaints Process
At Chadwell Heath Flowers, customer feedback is invaluable to us. If you have a complaint about your order or our service, please reach out as soon as possible, providing clear details about your experience and your order number where applicable. Our friendly customer support team will acknowledge your complaint within one working day and investigate promptly. We strive to resolve all queries and complaints fairly and quickly, ensuring a resolution—whether replacement, refund or another remedy—within three working days.
Your satisfaction is crucial. If you are unhappy with the outcome of your complaint, our management team is always ready to review the case further to ensure a fair resolution.
Your Trusted Local Florist
Chadwell Heath Flowers is proud to serve households and businesses across Chadwell Heath. As an independent florist rooted in the local community, we are dedicated to delivering outstanding quality and personal service. Our fresh flowers guarantee underpins our commitment to your complete satisfaction—every time you order.
